Members and clients
93 articlesYou train at a gym or with a coach that works with xBase360.
Getting started
8 articlesGetting started with the app
Creating an account or accepting an invitation, the first two questions, and the Get started card.
Read guideAn invitation from your gym or coach
How you get in through an invitation, what happens if you already had an account, and what your gym can then see about you.
Read guideWhy the app can be different at your business
With a dietitian, physiotherapist, lifestyle coach, personal trainer or gym, the app puts something different first.
Read guideWhat you see on the home screen
The main card, the Today list with everything waiting for you today, your streak and the blocks below.
Read guideQuick log: the button in the middle
Water and your weight in one tap, what you do most often, and Everything for the rest of the app.
Read guideThe scanner: take a photo instead of typing
What you can record with the camera in the app: a result, a plan, a meal, a label or a measurement.
Read guideThe app works without signal
Training in a basement or logging on the train: what the app saves, what it doesn’t, and what the bar at the top means.
Read guideGetting help when you’re stuck
The difference between this help centre, the chat with support and your own coach.
Read guideYour coach
7 articlesWhat your coach sets up for you
Plans, a meal plan, a path, forms, assignments and recipes: where to find them and what to do with them.
Read guideMessages with your coach
Chatting with your coach or gym: starting a conversation, photos, voice memos, reactions, group chats and notifications.
Read guideFilling in a form from your coach
Filling in an intake or check-in, saving part-way, sending without signal, and reading your coach’s reply.
Read guideA report from your coach
The progress report your coach makes about you: what’s in it, how long you can download it, and what’s never in it.
Read guideRecipe books and collections from your coach
Recipes by theme and links your coach recommends, such as playlists or supplements.
Read guideYour coach’s meal plan
How a plan is structured, what you see each day and what happens if you eat something else.
Read guideSwapping a dish
Eating something other than your plan says, within the values your coach has set.
Read guideMembership, classes and shop
14 articlesYour subscription with your gym
What you see about your membership in the app, your next payment, invoices, and cancelling.
Read guideSwitching subscription
Choosing a different subscription with your gym yourself: what it costs, when it starts, and withdrawing a switch.
Read guideTaking out a subscription in the app
Choosing a subscription or punch card, the terms, using points, and paying on the payment page.
Read guideAn offer from your gym
Your gym or coach offers you a subscription: seeing what’s included, paying, switching or saying no.
Read guidePayment and direct debit
How your instalments are paid, what happens if a direct debit fails, and changing your payment details.
Read guidePunch cards and credit
How credit works, where you see your balance, when a visit is deducted, and what happens if you cancel.
Read guideBooking classes and the waiting list
Reserving a place on the class timetable, cancelling, the waiting list, and adding a kids’ club place.
Read guideBooking the kids’ club
Booking a place for your child during your class, adding your children, and cancelling.
Read guideBooking an appointment
Booking an intake, PT session or consultation with someone at your gym, confirming it, and what you get afterwards.
Read guideOpening the door with the app
Showing your access code at the reader, how long it’s valid, and what to do if you can’t get in.
Read guideYour gym’s shop
Putting products in your basket, collection or delivery, paying online or at the front desk, gift cards and points.
Read guideYour order: collection, delivery and returns
When your order is ready, tracking, an unpaid order, returns and refunds.
Read guideNews from your gym
Announcements from your gym on your home screen, and how they differ from news about the app.
Read guideIf you train at more than one gym
Switching between gyms, and what changes about your colours, door code and shop when you do.
Read guideTraining and cardio
21 articlesLogging a workout
Starting a workout, ticking off sets, what the app remembers from last time, and why it works offline.
Read guideLogging an activity, without a plan
Recording a class, a walk, CrossFit or padel: type, duration and how hard, with the calories burned. And what your watch does by itself.
Read guideThe sports assistant: watching your exercise
The camera counts your reps and comments on your technique for squats, push-ups, lunges, glute bridges and crunches.
Read guideMeasuring your posture
Having your body proportions measured once, so the sports assistant calculates with your body.
Read guideScanning a machine, board or notebook
Turning the result from a treadmill or rowing machine, a plan on the board or your notebook into a workout.
Read guideScanning a machine at the gym
Scanning the QR sticker on a machine to see which exercises you can do on it and what you lifted last time.
Read guideCreating your own training plan
Putting together your own plan if you don’t have a coach, or alongside what your coach sets up.
Read guideYour path: looking weeks ahead to your goal
Choosing a programme or getting one from your coach, ticking off days, and what happens if you miss a day.
Read guideYour programme from your coach
Your goal, which week you’re in, what you’ve agreed with your coach and what changes each week.
Read guideThe exercise library
Looking up exercises by name or muscle group, and the explanation given for each movement.
Read guideSupersets, RPE and tempo
What these three terms mean and how to use them in a plan.
Read guideThe rest timer during your workout
When the timer starts, how long you should rest and why that differs per exercise.
Read guideRunning, walking, cycling, swimming and inline skating
Starting an outdoor session, how distance and pace are measured, and what happens when you save it.
Read guideCardio with added weight: vest, backpack and more
Recording a weighted vest, a weighted backpack, ankle weights or a buggy with your cardio, before or after, and how that changes your kcal.
Read guideLooking back at route and pace
What’s in the summary of a session and how to compare earlier runs.
Read guideAudio cues while running
Spoken updates on distance, time and pace, so you don’t have to look at your phone.
Read guideSharing a run or workout in the community
What others see when you share an activity, where it appears, comments, and how to shield your home.
Read guideYour territory: conquering, holding and losing
How you take squares with a run, what expiry and defending mean, who sees your territory and how points and the season work.
Read guideSegments: a stretch of route with a leaderboard
What a segment is, when your run counts, and whose times you see.
Read guideTraining spots: working out nearby
Finding, recording and confirming places with equipment or space to work out, and the points that earns you.
Read guideYour calendar: what’s planned
The month view, what the dots mean and how to add something yourself.
Read guideNutrition
11 articlesTracking your nutrition
Logging food, your goals, and tracking water from the home screen.
Read guideAdding food to your diary
Searching the food database, choosing portions and filling in a meal.
Read guideScanning a barcode
Scanning the barcode on a package to add a product in seconds.
Read guideHaving a photo of your plate recognised
What photo recognition can and can’t do, and why you should always check the estimate.
Read guideDescribing a meal or having it recognised
Adding your food by saying what you ate, taking a photo or scanning the label.
Read guideAdding your own product
Recording a product that isn’t in the database yourself, with barcode, photo and labels.
Read guideRecipes: write your own, have one created, or take one over
Making your own recipe, having one created from what you have at home, and using recipes from the community.
Read guideThe shopping list
Generating a list from your meal plan, and why recipes are broken down.
Read guideTracking water
Adding your water intake from the home screen, and letting it count as a habit.
Read guideUnderstanding macros: protein, carbohydrates, fats and sugars
What the four values mean, how they relate to kilocalories and where your goals come from.
Read guideThe tip above your food diary
Where that card comes from, how often it changes and who it’s meant for.
Read guideProgress and motivation
15 articlesPoints, levels and your wallet
Where your points come from, how a level works, and the difference between your level and what you can spend.
Read guideYour Fitscore: what it measures and what it doesn’t
How the Fitscore is built from six components, why a component without data doesn’t count, and what the number doesn’t tell you.
Read guideYour streak: weeks in a row
What makes a week count, which milestones there are, and why a rest day costs nothing.
Read guideHabits and their reminders
Ticking off habits, setting a reminder, and why you get at most two a day.
Read guideAchievements, badges and your belt
Which badges there are, where to find them, your belt and colour, and sharing a badge.
Read guideCommunity and the leaderboard
What’s on the Community tab, joining Top performers, and what others then see of you.
Read guideYour week: the weekly overview
Every Monday a summary of your previous week, with what went well and one suggestion.
Read guideCalories burned: what you actively burned today
Where the number on your home screen comes from, and whether your activity counts towards your nutrition goal.
Read guideTracking measurements
Recording weight, circumferences and other values, choosing what you track, and why your weight fluctuates.
Read guideTaking and comparing progress photos
Recording photos, putting them side by side, and who can see them.
Read guideTracking your cycle
Recording your period, what the app estimates from it, notifications, and who sees it: only you, unless you share it with your coach.
Read guidePersonal records
How the app recognises a record, indoors and outdoors, where you see the trend, and what to do when you’ve plateaued.
Read guideChallenging someone for the neighbourhood
A week-long battle for the most squares in a neighbourhood, against someone who took your territory.
Read guideJoining a challenge
Your gym’s challenges: joining, the leaderboard, teams, reaching a goal and your result.
Read guideInviting a friend
Sharing your code, when you both get points, and redeeming a code you were given.
Read guideAccount, privacy and settings
17 articlesCan’t sign in
The most common causes when you can’t get in, in order of likelihood.
Read guideSigning in with Apple or Google
Opening an account with your Apple or Google account, what we get from you, and switching sign-in method.
Read guideFilling in your profile
Your name, your photo, and the details the app uses for goals, badges and estimates.
Read guideChanging your password and email address
Changing your password or email address, and what happens when you do.
Read guideDeleting your account
How to delete your account, what goes, what has to stay by law, and the difference with cancelling.
Read guideWhat’s recorded about you, and who has looked at it
Reading back your notes and reports, seeing who has accessed your data, and stopping your coaching.
Read guideTaking your data with you
What’s in a copy of your data, and how to request it.
Read guideWhat your gym sees about you
Which data your coach and gym see, and whether they also see your history from before you were linked.
Read guidePrivacy: who sees what about you
For each type of data, who has access, and which switches you control yourself.
Read guideLocation, routes and privacy zones
When the app uses your location, what happens to your routes, and how to shield your home.
Read guideSigning out and multiple devices
Using the app on more than one device, and what signing out actually does.
Read guideSetting up notifications
Which notifications there are, quiet hours, silencing everything for a while, and on or off per device.
Read guideMaking the app your own
Light or dark, your start screen, when your week starts, your daily goal for steps and calories, and your exercise demonstrator.
Read guideVoice, counting along and counting down
When the app speaks out loud, which voice you hear, and how it counts along and counts down during an exercise.
Read guideConnecting your watch or wearable
Steps, active calories and workouts from Apple Health or Health Connect, and what happens to your heart rate.
Read guideSyncing your calendar
Making your workouts and classes appear in your phone’s calendar app.
Read guideSet up with AI: what that label means
Why a plan, meal plan or recipe sometimes says it was set up with AI, and what your coach did with it.
Read guideCan’t find your answer?
If it’s about your subscription, your classes or your plan, your gym or coach will know the answer. For the app itself, the chat can help: it searches here first and otherwise passes you on to us.