Accessibility
What we’ve checked against WCAG 2.1 level AA, what isn’t right yet, and where to report it if something doesn’t work with your assistive technology. This is a translation for your convenience; the Dutch version is legally binding.
What this covers
The member app (iOS and Android), the coach dashboard, the internal CRM and this website. In the app, as a member, you buy a subscription, a class pass or a product from your gym; that is the service to which the European Accessibility Act (EAA, since 28 June 2025) applies.
What’s in good shape
- Every page declares its language and has a heading structure that a screen reader can follow.
- Images have a text alternative; decoration is hidden from assistive technology.
- Buttons and fields have a name, even where only an icon is visible.
- Colour is never the only difference: a tick and a dash, a label next to a chip.
- A gym’s colours in the app are checked for contrast before they are applied.
- Drag gestures in the app have an alternative with buttons.
- Forms say what’s wrong and how to fix it, in text and not just in colour.
- The app works with the system font size and with the screen readers of iOS and Android.
What isn’t right yet
- The map of training spots and the map of your running route can’t be operated with a screen reader; the list underneath can.
- Charts (progress, Fitscore) have a short text summary, but no table with all the data points.
- The PDF documents (coach report, invoice) are not yet tagged.
- A full external audit has not yet been carried out; this is a self-assessment.
Something not working?
Email support@xbase360.com or call +31 70 204 2081, with what you were trying to do and which assistive technology you use. We reply within five working days and tell you when it’s fixed. If we can’t resolve it together, you can contact the Netherlands Authority for Consumers and Markets (ACM), the supervisory authority for the accessibility directive in the Netherlands.
Last updated: 14 October 2026. See also the privacy statement.