Your subscription runs with your gym, not with xBase360. We provide the software; they provide the training. You’ll find it under Profile → Your subscription.
What you see. Which subscription you have, until when it runs, when the next payment is due and how much. If a trial is running, it shows until when, and what you’ll pay after that. Also what’s included: classes, credit, access times.
Payments and invoices. Every payment is an invoice from your gym, which you can open as a PDF.
Changing payment details. Change payment details opens the payment portal, for example for a new account number. If something is outstanding, you’ll see it there, with Arrange payment.
A different subscription. If you pay through the app, you switch yourself with Switch subscription. See Switching subscription. If you pay another way, you arrange a different subscription with your gym.
Cancelling. With Cancel subscription. It then no longer renews; you keep access until the end of the period you paid for. Your workouts, measurements and photos stay. If your gym has a notice period or other terms, they’re shown with your subscription.
Changed your mind about cancelling? As long as your subscription is still running, Withdraw cancellation simply keeps it going, without a new checkout.
Withdrawing within fourteen days. If you took out the subscription in the app less than fourteen days ago, you’ll also see Withdraw from this agreement. See Taking out a subscription in the app.
Something not right? Contact your gym. They keep your records. Questions about the app itself are for us.