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Subscriptions, shop and payments

Shipping, collection and returns

Choosing whether you ship orders, shipping costs and a free-shipping threshold, and what your members read about returns.

1 min readUpdated on 5 October 2026Coach or gym

Under Money → What you sell → Shipping you decide how an order reaches your member.

I ship orders. If this is on, a member chooses between collection and delivery at checkout. If it’s off, everyone collects their order at the front desk, and the app doesn’t ask for an address either.

Shipping costs. A fixed amount per order; zero is fine too. With Free from you deliver free of charge above a certain amount. Empty means never free.

What you want to say about it. For example: Shipped within 2 working days, within the Netherlands only.

Returns and cooling-off period. Your members read this in the app before they pay. If you leave it empty, a standard text appears with the statutory fourteen-day cooling-off period.

Per product. A product that mustn’t be shipped, for example something fragile or a chilled product, you set to collection only.

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