Need help? At the bottom right of the dashboard is a button. Ask your question there. It first checks whether the answer is in this help centre; if not, it passes you to one of our colleagues. We read along on working days.
Finding your conversations again. Under Support is everything you discussed with us, via the chat, the app or the phone. For each conversation you see whether we’re working on it or waiting for your reply. If a conversation is closed and you have something else, just reply in it; it reopens by itself.
Your customer number. Under Account & profile is your business’s number. Mention it when you email or call us, then we don’t have to search.
What’s new. Under New in xBase360 you read what’s changing in the product and what you need to know. Messages to your own members are written elsewhere: under News for your members.
Stuck on a screen? Let us view along; see Letting support view your screen.