Where. Under Account & profile → Subscription, at the bottom. Every payment for your plan is an invoice with a number, which you can open as a PDF. As soon as your plan has been paid, the invoice is there.
By email. With every successful payment you also get an email with the invoice attached.
A payment link. If you don’t pay by direct debit but on invoice, for example with an annual contract, we include a payment link. It opens a Stripe payment page. If you pay there, the invoice is marked paid automatically.
A failed direct debit. Stripe then retries a few times. If that doesn’t work, you get an email with a link to pay yourself, for example with iDEAL.
A credit note. If we refund something, we create a credit note with its own number. It sits alongside the original invoice. The invoice itself never changes again; that keeps your accounts correct.
Your company details on our invoice. If your name, address or VAT number is wrong, let us know. A new invoice gets the right details; we correct an old one with a credit note.