Switching. Under Account & profile → Subscription, choose Switch on another plan. With Per month or Per year at the top you can also change just the billing period. Before anything changes, you see what it costs.
- Moving to a bigger plan takes effect immediately. You pay the difference for the rest of the period now, with the same payment method as before.
- Moving to a smaller plan, or only changing the billing period, is scheduled for the end of your current period. You simply use up what you’ve already paid for this month or this year.
Withdrawing a scheduled switch. As long as it hasn’t taken effect yet, it’s shown under Your plan, with Withdraw switch. Your plan then carries on as it was.
Custom arrangements. If you’ve agreed a custom price with us, you switch through Need help? or by email. We’ll make the change for you.
Cancelling. Under Account & profile → Subscription you cancel your plan. You keep access until the end of the period you’ve paid for. After that, nothing more is charged. Any scheduled switch is then dropped.
Want to carry on after all? As long as the period is running, we can withdraw a cancellation for you.
What happens to your data. It stays. Your clients’ data belongs to them: anyone who used the app with you keeps their workouts, nutrition and progress in their own account.
Too many members for a smaller plan? Then your business no longer fits that plan. Member management and labels shows how many members each plan can handle.