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Opening the door with the app

Showing your access code at the reader, how long it’s valid, and what to do if you can’t get in.

1 min readUpdated on 5 October 2026Member or client

If your gym uses access control, you get in with the app. Under the middle button, at All, is Open door.

The code. You get a code that you hold up to the reader by the door. It works once and only for a few seconds; the app counts down. Expired? Tap New code.

Why so short. A code that only works briefly can’t be photographed from your screen by anyone and used later.

Can’t get in? Then your subscription may have been paused, for example because of payment arrears, or your subscription may only give access at certain times. Look under Profile → Your subscription, or ask at the front desk.

No button showing? Then your gym doesn’t use access via the app.

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If it’s about your subscription, your classes or your plan, your gym or coach will know the answer. For the app itself, the chat can help: it searches here first and otherwise passes you on to us.

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