Your members’ money belongs in your account
Why a membership with us is paid in your business’s name, with your name on the statement and your invoice.
Whoever chooses software to handle payments also chooses who stands between them and their members. With many systems that’s the software itself: the member pays the platform, and the platform pays the gym later. We’ve set it up differently.
Your name on the statement. A member who trains with you pays you. Their bank statement shows your business’s name, not ours. That sounds like a detail, but an unfamiliar name on a statement is the most common reason someone reverses a payment. And someone who calls the bank to ask what xBase360 is isn’t calling you.
Your invoice. Every payment is an invoice from your business, with your business details, your VAT number (or the small business scheme) and your numbering. The member sees it in their app. We create it, but it’s yours.
Signing up with Stripe once. For this, you sign your business up once with Stripe, the payment provider that handles it. A quarter of an hour, with your KvK (Chamber of Commerce) details, a bank account number and an identity document. After that, the money goes into your business’s Stripe account.
Why it stays there for fourteen days. Stripe transfers the money every Monday, for payments that are at least two weeks old. That’s not distrust but caution. If you need to refund something, a damaged shirt or a double charge, it comes off your balance. If there’s still a balance from those two weeks, that goes smoothly. If there weren’t, you’d have to top it up for every refund.
Who pays for the refund. The business that made the sale. You know your member, you see the product, and you decide. We do see it: every refund appears in our overview for your business, so we know what it’s about if your member calls us.
Why we do it this way. Because it’s right. It’s your member, your product and your revenue. Software should serve that, not act as a middleman.
