Your conversations are under Messages. A conversation opens in a window you can reach from any page, so you don’t lose track of what you were doing.
Starting a conversation. From a client’s record, with the button next to their name. In the coach app everyone is on one list, including people you’ve never spoken to.
What you can send.
- Text, photos and documents
- Voice memos: record in the browser or the app. Your client listens with a playback bar and can rewind.
- A reaction with an emoji on a message
- A reply to a specific message, so it’s clear what it’s about
- Pinning a message at the top, such as an appointment or a link you need more often
Read. You see when your message has been read.
Finding files again. Everything you exchanged is also under Shared files in the record.
Notifications. When your client sends something, you get an alert in the dashboard and on your phone, if you have that switched on.
Sending yourself a message isn’t possible. You see the athlete side of your own account in the app, with the same login.
See also Sending a message to several clients.