Bought in the app. You cancel in the subscriptions of your App Store or Google Play. That’s also where the payment runs; we can’t access it. There’s no notice period.
Bought through the website. Under Profile → Pro, choose Payment details or cancel. That opens our customer portal, where you cancel and change your payment details. The Pro page on the site has the same link under Manage your subscription.
What happens then. Pro runs until the end of the period you’ve paid for. After that the extra credit stops. Your own points stay.
From monthly to yearly, or back. Under Profile → Pro, wherever you bought Pro:
- Bought in the app: choose Switch on the other billing period. You confirm in the App Store or Google Play.
- Bought through the website: choose Switch to yearly (or monthly) and then Schedule switch.
The new billing period starts at your next renewal; the period you’ve already paid for runs out first. Through the website you can withdraw a scheduled switch up to that day.
Moving to a gym or coach. If a gym suggests a move and you say yes, you become a member. Your Pro runs until its end date, and after that the gym takes over. Nothing is cancelled and nothing extra is charged. You do need to cancel with Apple or Google yourself, otherwise it renews there.